Privacy Policy

1. Introduction

Restrepo Jaramillo Brothers Investment Group LLC, doing business as QUAVAR Facility Services ("QUAVAR," "we," "us," or "our"), respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, request information or services, or otherwise interact with QUAVAR.

2. Information We Collect

We may collect information that you provide directly to us, including your name, company or organization, job title, email address, telephone number, facility information, service requirements, and the contents of communications you send to us.

We may also collect certain information automatically when you use our website, such as browser type, device information, IP address, referring pages, pages visited, and information about how visitors interact with the website.

3. How We Use Information

We may use personal information to:

• Respond to inquiries and requests for information.
• Communicate about QUAVAR services, walkthroughs, proposals, and quotes.
• Provide and administer facility services.
• Maintain customer and prospect relationships.
• Schedule meetings, walkthroughs, or other business activities.
• Send operational, transactional, or authorized marketing communications.
• Improve our website, services, communications, and business operations.
• Maintain security, prevent misuse, and protect our legal rights.
• Comply with applicable legal and regulatory obligations.

4. Email Communications

QUAVAR may use email to respond to inquiries, communicate with prospects and customers, provide proposals or service information, and send other business communications.

We may also send marketing or promotional email communications where permitted by applicable law. Recipients may opt out of promotional emails by using the unsubscribe mechanism provided in the message or by contacting us atsales@quavarfs.com.

An opt-out from promotional email does not necessarily prevent QUAVAR from sending non-promotional communications relating to an existing business relationship, requested service, transaction, or other legitimate operational matter.

5. SMS and Text Messaging Privacy

QUAVAR may communicate by SMS or text message with individuals who have provided consent to receive such communications. Our SMS communications may include individual follow-up messages related to inquiries, facility cleaning services, walkthrough scheduling, proposals, quotes, and ongoing business communications.

We do not sell or share your SMS opt-in data, consent, or mobile information with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties, except with aggregators and service providers necessary to enable and support the delivery of text messaging services.

You may withdraw your consent to receive SMS messages at any time by replying STOP. For assistance, replyHELP or contactsales@quavarfs.com.

6. How We Share Information

We do not sell personal information. We may disclose personal information when reasonably necessary to operate our business, provide requested services, comply with legal obligations, or protect our rights.

We may use trusted service providers that assist us with customer relationship management, communications, email delivery, website hosting, analytics, security, and other business operations. These providers may process information on our behalf as necessary to perform their services.

We may also disclose information when required by law, legal process, or governmental request; in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; or when you direct or consent to the disclosure.

Regardless of the foregoing, SMS opt-in data and consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

7. Website Analytics and Technologies

We may use cookies, analytics technologies, and similar tools to understand website usage, measure performance, improve user experience, maintain security, and evaluate the effectiveness of our communications and website.

These technologies may collect technical and usage information such as device characteristics, browser information, IP address, pages visited, and interactions with website features.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain legitimate business records, comply with legal obligations, resolve disputes, and enforce our agreements.

We may retain records relating to communication consent, opt-outs, unsubscribe requests, and similar compliance matters when reasonably necessary to document and honor those preferences.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

10. Your Choices and Requests

Depending on the circumstances and applicable law, you may request information about personal data we maintain about you, ask us to correct inaccurate information, request deletion of certain information, or ask to stop receiving marketing communications.

Requests may be sent tosales@quavarfs.com. Certain information may be retained where reasonably necessary or permitted by law, including for legal, security, recordkeeping, fraud prevention, contractual, or compliance purposes.

11. Third-Party Websites

Our website may contain links to third-party websites or services. QUAVAR is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of those services before providing personal information.

12. Children's Privacy

QUAVAR's website and commercial facility services are not directed to children, and we do not knowingly seek to collect personal information from children through our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. When we make changes, we may update the effective date shown at the top of this page.

14. Contact Us

Questions or requests concerning this Privacy Policy or QUAVAR's privacy practices may be directed to: